Return and Refunds
7-Day Return Policy
At Raania & Co, we want you to be happy with your purchase.
You may request a return within 7 days of receiving your order.
Eligibility
To qualify for a return:
- The item must be unused and unworn.
- The product must be in its original condition.
- Original packaging, tags, and accessories should be included where applicable.
- The item must not show signs of damage, alteration, washing, or use.
Non-Returnable Items
For hygiene and product-safety reasons, certain jewellery or other personal-use items may not be eligible for return.
Any product-specific return restrictions will be communicated on the relevant product page.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us at:
within 48 hours of delivery, preferably with photographs of the item and packaging.
Refunds
Once your return is received and inspected, we will notify you about the status of your return.
Approved refunds will be processed according to the original payment method or another agreed method.
Return shipping charges may apply depending on the reason for the return.